I would like to know if i can rearrange delivery or cancel the order. We would like to show you a description here but the site won’t allow us. 00 guaranteed… Thanks for reaching out to us regarding your issue. I don't work for Virgin Media. on 08-11-2022 12:42. Account - Mobile. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . I've received no communication from virgin addressing this, in fact both of the. The Voice. Options. Processed at National Hub. on 16-03-2023 19:38. On our wavelength. I am really fed up. We would like to show you a description here but the site won’t allow us. Reply. Account - Cable. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. . Up to 3 WiFi Pods if needed. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. (England) I bought a mobile on contract from virgin media. Mobile Your Account. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Options. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Because it was shittly designed, the people in the. I signed up to Virgin broadband and was told my router would arrive on the 26th. How to track a home delivery. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. We would like to show you a description here but the site won’t allow us. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Simply select the track your parcel. (England) I bought a mobile on contract from virgin media. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. So I went outside my house no package,. Rob Beck ordered a new router from Virgin Media in March. Have checked junk/spam folder as well but nothing. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. Browse Virgin Media Virgin Media Community. O2 shop or local council recycle yard. Sign in . I've replied to numerous emails asking for a returns label but nothing received. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Created Sep 23, 2009. . Account - Mobile. My Virgin Media App. - Create returns labels for 300+ retailers. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. When he arrived home one day he noticed a note in the letterbox from Yodel. . Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. on 25-04-2023 17:04. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. on 29-11-2022 08:31. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Str33t. Manage Your Account. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Moved house, and my new self install broadband equipment supposed to be delivered today. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. Chatter and natter. Yodel Delivery due tomorrow - No tracking and no order showing. Home Phone. We would like to show you a description here but the site won’t allow us. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. . So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Excludes all third party directory enquiry services. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. It's your sole responsibility to track and update your system. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Global Media Limited: Website for A. So you won’t need to hop around. Then enter your email address, and click on email me my new label and follow the instructions. on 04-02-2023 10:23. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Options. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Stay safe online. Switched On Families. Just joined. Get it for your Android device. We would like to show you a description here but the site won’t allow us. Stay safe online. £8p/m extra or included with Gig1 or Volt. Processed at National Hub. Deal. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. As with most live chats nowadays, there is a virtual assistant to help you at first. Firstly, head to our tracking page and check the date your parcel is due to be delivered. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Now I have. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. In this conversation. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. You cannot blame the postal strikes, yodel etc. We would like to show you a description here but the site won’t allow us. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. But if the box is truly lost, wouldn’t it be eas. See Deal. May I ask if you've been able to return the equipment? For more information on this, please read here. Access your bills, diagnose faults and manage your package. I've had a new 360 box. Virgin Fibre Areas only. . I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Please stop sending me endless harassing texts. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. The talks between Virgin Media O2 and. on 02-12-2021 17:04. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. QuickStart, set up and connections. I checked the delivery tracking and it notified me that the parcel has been returned to sender. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 00 guaranteed…Thanks for reaching out to us regarding your issue. . Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. We would like to show you a description here but the site won’t allow us. Arrowmunda. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Yodel, returned to sender. So far, the order has been stolen by Yodel’s driver. Yodel was scheduled to deliver my router on 1/9/22. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. God help anyone waiting for a delivery from yodel. i. Yodel stole my parcel. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Processed at National Hub. She called back and left a voicemail confirming that it was booked in and. QuickStart, set up and connections. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. SpeedWe would like to show you a description here but the site won’t allow us. Go to Account settings, then Account details b. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. They’d gone to anothe. “It’s with the correct team” My phone was stolen by Yodel on Saturday. (You can find t. Kit we want returned. I was in all evening and no one came to my door. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Mobile Your Account. This unfortunately did not happen again. Thanks for your post and welcome to the community. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. We would like to show you a description here but the site won’t allow us. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Security matters. Free tracking available as standard. If VM tries to charge you, you can always post back on. She called back and left a voicemail confirming that it was booked in and would be. I haven’t ordered a phone and have never had a contract with Virgin. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. New comments cannot be posted and votes cannot be cast. Options. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. As you can see from the above, they don’t have any record of any parcels due for my address. . Hello. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. Sorry to hear you have been having issues with your Yodel delivery. I contacted their support team via live chat to be informed it would be delivered Wednesday. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. SpeedOn the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3In this conversation. Forum Team In response to. I'm sorry to hear you haven't received a confirmation text for your timeslot. Switched. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. It didn't arrive and the next. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. Community Natter. Zavvi. I call virgin and they have no idea about it being returned. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. To date not had any communication from Virgin Media chasing return of equipment. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Most QuickStart kits have just 6 cables, connectors and powerlines to. Have you received this since your post?We would like to show you a description here but the site won’t allow us. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. We can understand the inconvenience caused to your day and want to best help. Two different men tried to retrieve the parcel from me but I refused. If you have a tech booked they would have the equipment. Manage Your Account. Please choose the Yodel Store of your choice and let us do the rest. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. If you don’t have that in property the tech will install that and all the equipment. 15/11/23 09:44. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Forum; Apps. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Thanks. Posted by vc-10Greater Manchester. Mobile phone scam. Virgin Media deliver their routers via Yodel. Account - Cable. Sign in . Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Have a good weekend. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. To whom is May concern. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. If your returns label just shows the Collect+ logo, please select Yodel. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. The Collect+ Send service is in partnership with Parcel2Go. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Get set up at virginmedia[###]/bbph. KF”In this conversation. Forum Team. Hopefully they can reconnect the older hub for now. GXO has collaborated with Virgin Media since 1999. Security matters. on 30-05-2023 13:29. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. I have looked everywhere. Very. Seems a shame to throw in the bin plus don't want a bill from Virgin. The talks between Virgin Media O2 and. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. This sometimes will give you an estimated time too. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. I'm a Very Insightful Person, I'm here to share knowledge. Processed at National Hub. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. A. Joining in. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Stream from Virgin Media. I’m not getting anywhere with the WhatsApp service. It is not on any of the emails or texts sent to. We would like to show you a description here but the site won’t allow us. You presumably have the tracking info so there's nothing much you can do/need to do. . I have tracked the parcel but it now requires the post code of the place its being delivered to . Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. and delivery tracking information. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Global Media Limited Customer Service email address : A. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. We would like to show you a description here but the site won’t allow us. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. 5 years ago: its virgin media. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. My parcel with a hub 4 was supposed to be delivered on Tuesday. Being returned to Virgin Media. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. But then the envelope arrived to return it and I used this instead. on 12-11-2022 20:05. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Stay safe online. We can understand the inconvenience caused to your day and want to best help. You're claiming one of them items wasn't sent back. Security matters. Account - Mobile. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. . Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. I don’t have and have never had an account with virgin. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Entertain me; Broadband Deals. We will also take a photo of your parcel when we’ve left it in a safe. Tesco Direct. Virgin Media services are only available in eligible Virgin Media network areas. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Browse Virgin Media Virgin Media Community. Yodel failed to deliver. - Track the progress of your sent parcels. Let us know how it goes. In response to Zach_R. i. Good afternoon. Mobile Your Account. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). The note stated that they had left his. Options. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Really disappointed, when I goo. Options. Zavvi. No still no tracking number. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Unfortunately I didn't received any package tracking number nor text with delivery details. This applies to calls from any phone line, including mobile, landline and payphone. ordered a new phone, yodel haven't delivered and no proof of postage. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. 5 months ago I was upgraded from Hub 3 to 5. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. 08/11/23 21:45. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. not to me. Hub 3 stuck at Yodel. Shop online with over 90 brands and have your items delivered to your local store. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Options. The advice was to recycle the old hub. backtothefuture. " Not sure if genuine. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Sign in . Use our app to: - Send a parcel from any of our thousands of local stores. . Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. on 04-12-2022 20:11. Have been 3 hours on chat waiting for a human to contact me, with no success. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. - Track the progress of your returns. I booked this. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. I'm in a really frustrating situation. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Options. Poor service Yodel, no delivery. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. Click on the brands below or scroll down to the handy brand finder. We would like to show you a description here but the site won’t allow us. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Joining in. We would like to show you a description here but the site won’t allow us. How to track a home delivery. Thanks in advance. And now Yodel's delivery tracker is saying that I am unauthorised to make. Tesco Direct. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . consumer polling and social media complaints. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Options. Thanks,Yodel says delivered but hasn’t. Max20000. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Simply ring our friendly customer service team. We would like to show you a description here but the site won’t allow us. In response to Zach_R.